ur review UK 2026 — is it the best place to buy refurbished?

What is ur?

ur (pronounced "your") is one of the UK's most established certified refurbishers, specialising in smartphones and tablets. Unlike marketplace platforms such as Back Market, ur refurbishes every device themselves — each phone goes through their own in-house quality process before it reaches you.

They sell certified refurbished iPhones, Samsung Galaxy phones and other devices directly to UK consumers, with a focus on transparency, consistent grading and strong after-sales support.

GadgetRank partners with ur to bring you live refurbished phone prices — so the prices you see on our buy pages come directly from ur's current inventory.

How does ur grade their phones?

ur uses a clear grading system that tells you exactly what condition to expect:

Excellent — Minimal to no signs of use. The phone looks as close to new as possible. Battery health typically 85% or above. This is ur's premium grade and commands a slightly higher price.

Good — Light signs of use. There may be minor scratches or scuffs on the body but nothing that affects function. Battery health typically 80-85%. The most popular grade for value buyers.

Fair — Visible signs of use. Cosmetic marks are present but the phone works fully. The most affordable option if you plan to put it straight in a case.

GadgetRank recommends Good condition for most buyers — the saving over Excellent is meaningful and the cosmetic difference is minimal once you have a case on.

What warranty does ur offer?

ur provides a 12-month warranty on all certified refurbished devices. If your phone develops a fault within 12 months, ur will repair or replace it.

They also offer a 30-day returns policy — if you are not satisfied with your phone for any reason within 30 days of delivery, you can return it for a full refund.

Both the warranty and returns policy are backed by ur's own customer service team, not a third-party marketplace.

ur prices — are they competitive?

ur's pricing is competitive within the UK certified refurbished market. They are not always the cheapest option — some third-party sellers on marketplace platforms can undercut them — but the consistency of their grading and the strength of their warranty justifies the positioning.

For flagship iPhones and recent Samsung Galaxy models, ur's Excellent grade typically sits within 5-10% of the cheapest certified options available, while offering significantly more confidence than a random marketplace seller.

Compare live ur refurbished phone prices →

What phones does ur sell?

ur's range covers:

Apple iPhone — from iPhone 11 through to the most recent models, across all storage sizes and in multiple grades.

Samsung Galaxy — S series and A series across multiple generations.

ur's stock changes regularly based on what devices they receive and refurbish. The GadgetRank buy pages pull live prices from ur's current inventory.

The ur buying process

1. Choose your phone, storage size and condition grade
2. Add to basket and checkout — secure payment, standard UK delivery
3. Phone arrives in ur's branded packaging with warranty documentation
4. If anything is wrong, contact ur directly for warranty support or returns

Delivery is typically 2-4 working days. Express options are available at checkout.

Is ur worth buying from?

Yes — ur is one of the most reliable certified refurbishers in the UK. Their in-house refurbishment process, consistent grading and strong warranty make them a solid choice for anyone buying refurbished rather than new.

The main thing to check is whether their current price on your specific model is competitive — prices fluctuate as stock changes.

Compare ur prices on GadgetRank →

Refurbished vs new — is it worth it? →

Where to buy refurbished phones UK →