Phone condition guide

Which grade is your phone? The condition you select determines the price you are offered. Recyclers inspect every device — accuracy avoids surprises and ensures you get paid promptly.

Why condition matters

The condition grade you select is the single biggest factor in determining how much you get for your phone. The difference between Excellent and Good for an iPhone 15 Pro can be £40-£80. Recyclers physically inspect every device they receive — if your phone does not match the grade you selected, they will revise the offer or return it.

Be accurate. An honest description protects you from revised offers and ensures a smooth, fast payment.

The three sell conditions

Excellent

No marks whatsoever — pristine, as new

Zero scratches, zero marks, zero cracks on screen or body. Looks as close to new as possible. All features work perfectly. Battery health 80% or above. No liquid damage.

💡 This grade gets you the highest price. Be honest — if there are any marks at all, select Good instead.
👍

Good

Fully working with visible signs of use

Powers on fully and all features work. Screen may have light scratches but no cracks. Body has visible scratches or minor dents. No liquid damage. Battery health 80% or above.

💡 The most common grade. Works perfectly but has the usual signs of everyday use.
⚠️

Faulty

Powers on but has a fault

Phone powers on but has one or more faults: cracked screen, Face ID not working, camera or speaker fault, battery health below 80%, or any other functional issue.

💡 Be specific about the fault when asked. Recyclers who know the exact issue upfront are less likely to revise your offer.

Quick condition checklist

Check the screen

  • No cracks or chips — at least Good
  • No scratches visible under normal light — potentially Excellent
  • Cracked or shattered screen — Faulty

Check the body

  • No marks whatsoever — potentially Excellent
  • Light scratches, minor scuffs — Good
  • Bent, crushed or major damage — Faulty or cannot buy

Check battery health

  • 80% or above — Excellent or Good
  • Below 80% — may be graded Faulty by some recyclers
  • ℹ️ iPhone: check in Settings → Battery → Battery Health

Check it works

  • All buttons, speakers and cameras work — at least Good
  • Face ID, touch ID or camera fault — Faulty
  • Does not power on — cannot buy

When recyclers cannot buy your device

Some devices cannot be purchased regardless of condition. If any of the following apply, recyclers will return your device without payment:

Frequently asked questions

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